How to Set Up Rootly Integration

Integrate IsDown with Rootly to receive real-time alerts about third-party service outages directly within your incident management workflow.

1. Go to your Rootly Account

2. Select "Alerts" in the Sidebar and then the "Alert Sources" tab.

3. Click "+ Add Alert Source"

4. Search for "Generic Webhook", and click to open. Choose a name, like "IsDown" and click Create

Image 1

1. You will have to fill in several text fields to complete the setup.

2. Go to Step 2, and fill the inputs with these values.

   1. "Alert Title JsonPath Locator" -> $.title

   2. "Notification Target Type JsonPath Locator" -> $.target_type

   3. "Notification Target ID JsonPath Locator" -> $.target_id

   4. Enable (if you want Auto Resolve)

      1. "locate the identifier" -> $.external_id

      2. "where the field" -> $.status

      3. "what the field" -> resolved

3. Go to Step 1 and grab the Authorization Header - Credentials (TOKEN)

4. Go to your IsDown account, and the "Alerts & Integrations" screen in the sidebar.

5. Select the Rootly check box.

Image 2

Image 3

1. In the Webhook URL (Image 3), paste the value you grabbed in 5.2 after this URL:

https://webhooks.rootly.com/webhooks/incoming/generic_webhooks?secret=TOKEN

1. For the Targets, it's optional. You will need to fill this field if you want to Page someone.

2. Choose the Target Type. It's available by "Service", "Team" or "Escalation Policy".

3. Grab the UUID in Rootly for the Service/Team/Escalation Policy you want.

4. Click Save Changes

And it's done. When an outage starts, we will create an alert in Rootly and close it when the vendor closes the status update.

Have questions? We're here to help—contact us via chat or email us at [e-mail].

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