# How to Update an Incident

#### Steps to Update an Incident:

1. Open **Incidents** in the sidebar and click the incident you want to update (**"Edit"** button)
2. Click **➕ Add Update or Mark as Resolved** in the incident timeline.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FiJyvPhGFqPYZmcqiI5cW%2Fimage.png?alt=media&#x26;token=ba5256ee-7c68-4ba8-b9db-7b1c11d5acc2" alt=""><figcaption></figcaption></figure>

3. **Resolution Stage** – pick the current phase.
4. **Update Description** – enter a concise message (supports Markdown). Examples:

*“We’ve rolled back the faulty release; monitoring recovery.”*

5. *(Optional)* Adjust **Severity** if impact has changed.
6. Hit **Update Incident** to conclude this step.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FB6FNv4Bxv6dgSqGRwtO2%2Fimage.png?alt=media&#x26;token=669010ee-6933-475c-90e9-7317bab15e69" alt=""><figcaption></figcaption></figure>

Choose **Resolved** only when:

* All user impact has stopped.
* Fix is deployed and verified.
* You’re ready to close subscriber alerts.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2Fvb1yO1j9OdallsPWmTHr%2Fimage.png?alt=media&#x26;token=32bd2944-63dd-442c-b522-f671e020a1bd" alt=""><figcaption></figcaption></figure>

A “**resolved**” update automatically sets the service status back to **OK**.

Need assistance? Contact us via chat or email us at **<support@isdown.app>.**

***

Related Articles

* [**How to Create Custom Services**](https://help.isdown.app/custom-monitor/how-to-create-custom-services)
* [**How to Delete Custom Service**](https://help.isdown.app/how-to-delete-custom-service)
* [**How to Add an Incident**](https://help.isdown.app/how-to-add-an-incident)