> For the complete documentation index, see [llms.txt](https://help.isdown.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.isdown.app/accounts/troubleshoot-2fa.md). # Troubleshoot 2FA #### **Invalid Verification Code** If the 6-digit code is being rejected, it is usually due to a time-sync error between your device and the server. * **Check your Time Settings:** Ensure your mobile device's date and time are set to **Set Automatically**. * **Sync your App (Android only):** In Google Authenticator, go to **Settings** > **Time correction for codes** > **Sync now**. * **Be Fast:** The codes expire every 30 seconds. Ensure you are entering the most recent code displayed. #### QR Code Won't Scan * **Brightness:** Increase the brightness on your computer screen. * **Permissions:** Ensure you have granted the authenticator app permission to use your mobile camera. * **Distance:** Hold your phone about 20–30 cm (8–12 inches) away from the screen and let the camera focus. #### Lost Access to your Account If you can no longer access your authenticator app (for example, if you lost your phone or switched devices) and cannot log in, use one of the following methods: **1. Use Recovery Codes** During the 2FA setup, you were provided with **12 single-use recovery codes**. * Enter one of these codes in the 2FA verification field to log in. * Once logged in, you can disable 2FA or set it up on a new device. **2. Contact Support** If you have lost your recovery codes and cannot log in, please email us at **.** *** ### Team Administrators You can monitor the security status of your organization from the Team page. * **View 2FA Status:** The 2FA column shows which team members have enabled the feature. * **Limitations:** Note that for security reasons, clicking **Edit** on a team member only allows you to change their Name or Email. **You cannot disable or reset 2FA for another user.** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.isdown.app/accounts/troubleshoot-2fa.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.