> For the complete documentation index, see [llms.txt](https://help.isdown.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.isdown.app/integrations/how-to-set-up-zendesk-integration.md).

# How to Set Up Zendesk Integration

Integrate IsDown with Zendesk to automatically create and update support tickets when third-party service outages occur, ensuring your support team stays informed and can respond promptly.

1. Go to your **Zendesk Account**
   * Click on **View Profile** in the top right corner<br>

     <figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2F6d18NVmStxUTJi75Cdy8%2FCleanShot%202024-07-23%20at%2019.24.12%402x.png?alt=media&amp;token=edf1e787-271d-444a-86e7-297efc08a6af" alt=""><figcaption></figcaption></figure>
   * On the left sidebar, click **"Manage in Admin Center"**
   * On the left sidebar, go to the group **"Apps and Integrations"** and **click "Zendesk API"**
   * Enable **"Token access"** and create an API token. **Please save it so you can use it further in the tutorial.**
2. Go to your IsDown account in **Alerts & Integrations.**

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2F5MRlm66NiMWW1sfR7FHT%2Fimage.png?alt=media&amp;token=ea794920-31aa-466e-aca0-716cd70ffd05" alt=""><figcaption></figcaption></figure>

3. Select **Add** on Zendesk check box and fill in all the required fields.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FWh4oz2XzDZQhTspj8rMq%2Fimage.png?alt=media&amp;token=ab21294e-414c-4d26-9b3d-e48d9d4f3118" alt=""><figcaption></figcaption></figure>

4. **Workspace URL:** Enter your Zendesk subdomain.
5. **User Email:** Enter the email address associated with your Zendesk account.
6. **API Key** that you created in the first step.
7. Click **Save Changes** to finalize the integration.

Need assistance? Contact us via in-app chat or email us at **<support@isdown.app>**.

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