How to Set Up Zendesk Integration

Integrate IsDown with Zendesk to automatically create and update support tickets when third-party service outages occur, ensuring your support team stays informed and can respond promptly.

1. Go to your Zendesk Account

   • Click on View Profile in the top right corner

     
   • On the left sidebar, click "Manage in Admin Center"

   • On the left sidebar, go to the group "Apps and Integrations" and click "Zendesk API"

   • Enable "Token access" and create an API token. Please save it so you can use it further in the tutorial.

2. Go to your IsDown account in Alerts & Integrations.

1. Select Add on Zendesk check box and fill in all the required fields.

1. Workspace URL: Enter your Zendesk subdomain.

2. User Email: Enter the email address associated with your Zendesk account.

3. API Key that you created in the first step.

4. Click Save Changes to finalize the integration.

Need assistance? Contact us via in-app chat or email us at [email protected].

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