How to Set Up Single Sign-On (SSO)
Last updated
Last updated
Enable Single Sign-On (SSO) to allow your team to securely access IsDown using your organization's identity provider (IdP). This guide will walk you through the setup process.
Start by creating a SAML 2.0 application in your IdP. Choose from our step-by-step guides:
Using a different provider? Contact our
Once your SSO app is created, follow these steps:
Log in to your IsDown account.
Go to Account Settings in the sidebar.
Scroll to the SSO section and click Set up.
Fill in the required fields:
Domain: The domain your users will log in with (e.g., for nuno@yourcompany.com, enter yourcompany.com).
Identity Provider: Use the custom value set in your SSO Reply URL. We recommend using your domain with dashes (e.g., isdown.app → isdown-app).
Example URL: https://isdown.app/users/auth/saml/{YOUR-DOMAIN}/callback
Issuer / Entity ID: Usually isdown if you followed our default setup.
IDP Certificate: Paste the entire certificate text (including BEGIN CERTIFICATE and END CERTIFICATE). Or, extract the value of X509Certificate from your metadata XML file.
IDP Sign-In URL: Find the Location value in the SingleSignOnService tag in your metadata XML.
Click Save to apply your settings.
Reach out via the in-app chat or email us at support@isdown.app. Here’s to upload in your SSO app settings, if needed.
