# Understanding Outage Severity Levels

Here are some of the descriptions for the different states.

* **Operational** 
  * The service is operating normally without a known problem affecting users. 
* **Minor Outage**
  * The service may experience intermittent downtime, but a workaround is available.
  * Customers may encounter minor inconveniences due to intermittent service interruptions.
  * A workaround is readily accessible to minimize the impact.
  * Some performance degradation may be noticeable, but overall usability remains feasible.
* **Major Outage**
  * Extensive service disruption with a critical impact on customer data.
  * A significant portion of customers are unable to access the customer-facing service.
  * Core functionality experiences severe disruptions, significantly impacting regular operations.

{% hint style="info" %}
99% of the time, the qualification of the outage state is up to the service provider and IsDown limits to map it to its internal models. 
{% endhint %}

If you have any questions, you can always send also an email to <support@isdown.app>.

***

**Related Articles**

* [**How to Get Filter Notifications by Outage Severity**](https://help.isdown.app/cloud-monitoring/how-to-get-filter-notifications-by-outage-severity)
* [**How to Filter Outages Affecting Some Specific Components**](https://help.isdown.app/cloud-monitoring/how-to-filter-outages-affecting-some-specific-component-s)


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