Understanding Outage Severity Levels
Last updated
Last updated
Here are some of the descriptions for the different states.
Operational
The service is operating normally without a known problem affecting users.
Minor Outage
The service may experience intermittent downtime, but a workaround is available.
Customers may encounter minor inconveniences due to intermittent service interruptions.
A workaround is readily accessible to minimize the impact.
Some performance degradation may be noticeable, but overall usability remains feasible.
Major Outage
Extensive service disruption with a critical impact on customer data.
A significant portion of customers are unable to access the customer-facing service.
Core functionality experiences severe disruptions, significantly impacting regular operations.
If you have any questions, you can always send also an email to support@isdown.app.
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