> For the complete documentation index, see [llms.txt](https://help.isdown.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.isdown.app/private-status-ingestion/how-to-monitor-your-zendesk-instance.md).

# How to monitor your Zendesk instance

With IsDown you're able to monitor your own Zendesk instance instead of the generic status page

{% hint style="info" %}
This feature is only available starting with the Business plan.
{% endhint %}

1. Go to the Alerts & Integrations 

2. Select the Zendesk Private card

3. Enable the integration and add your subdomain

   <figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FGdicZ9BCqGZ0w8VLDdxc%2FCleanShot%202025-04-29%20at%2010.43.20%402x.png?alt=media&amp;token=46531ad3-39d9-4fe1-bbe5-41fe2288fddd" alt=""><figcaption><p>Zendesk Status Page</p></figcaption></figure>

   <figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FmkO28nhtPZQObnNWDOgU%2FCleanShot%202025-04-29%20at%2010.41.40%402x.png?alt=media&amp;token=460459b3-e509-43fd-965b-a6cf10888386" alt=""><figcaption></figcaption></figure>

4. Click Save, and we will create a new private third-party monitor in the current board.

5. Once it's completed, you will start receiving alerts & notifications of outages that only affect your Zendesk instance.