# How to setup Two-Factor Authentication (2FA)

### Prerequisites

Before you begin, download and install an authenticator app on your mobile device, for example:

* **Google Authenticator**
* **Authy**
* **Microsoft Authenticator**
* **1Password**

### Setup

1. Log in to your **isDown** account.
2. Click on **Settings** in the left-hand sidebar.

<figure><img src="/files/EdlH06n2ySujpwiNSHRc" alt=""><figcaption></figcaption></figure>

3. Under the **User Settings** section, select **Two-Factor Authentication**.
4. Click the blue **Set up two-factor authentication** button.

<figure><img src="/files/aSl7cN0qu5yJu29JnrFg" alt=""><figcaption></figcaption></figure>

5. A modal will appear on your screen showing a **QR Code**.

<figure><img src="/files/Pwol0CSM6YsliIQDP63Z" alt="" width="531"><figcaption></figcaption></figure>

6. Open your authenticator app on your mobile device.
7. Tap the **+** (plus) icon or the **Add a code** button.

<figure><img src="/files/Dxg6fBnZWLMotDlWZoLH" alt="" width="563"><figcaption></figcaption></figure>

8. Select **Scan a QR code**.

* *Note: If prompted, allow the app permission to access your mobile camera.*

9. Point your phone’s camera at the QR code displayed on your computer screen.
10. Once scanned, your mobile app will display a frequently changing **6-digit code**.
11. Enter this 6-digit code into the **"Enter Verification Code"** field on the isDown setup screen. (Step 2)
12. Click **Verify and Enable 2FA**.
13. Once 2FA is enabled, you will be presented with 12 single-use recovery codes.
    * Download or copy these codes immediately.
    * Store them in a secure place (like a password manager).
    * If you lose access to your phone, these codes are the only way to log in.

{% hint style="info" %}
Once enabled, you will be required to provide a code from your mobile app every time you log in.&#x20;

Ensure you do not delete the account from your authenticator app, as this could result in you being locked out of your isDown account.
{% endhint %}

If you have any questions or need help, please get in touch with us via in-app chat or email us at **<support@isdown.app>**.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.isdown.app/accounts/how-to-setup-two-factor-authentication-2fa.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.