# How to setup Two-Factor Authentication (2FA)

### Prerequisites

Before you begin, download and install an authenticator app on your mobile device, for example:

* **Google Authenticator**
* **Authy**
* **Microsoft Authenticator**
* **1Password**

### Setup

1. Log in to your **isDown** account.
2. Click on **Settings** in the left-hand sidebar.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FdnLBAlsMJBRwJmNsRmB9%2FScreenshot%202026-01-21%20at%2011.37.44.png?alt=media&#x26;token=204c9d87-ced5-4737-93a3-a32bff8cf08a" alt=""><figcaption></figcaption></figure>

3. Under the **User Settings** section, select **Two-Factor Authentication**.
4. Click the blue **Set up two-factor authentication** button.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FIxpOr7g71t5AP4EqDYYv%2FScreenshot%202026-01-21%20at%2011.42.00.png?alt=media&#x26;token=191e0c4c-e9d3-41f0-9cfd-a69192b17eb3" alt=""><figcaption></figcaption></figure>

5. A modal will appear on your screen showing a **QR Code**.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2F20Xg8rDXAKAICnhR2mVE%2FScreenshot%202026-01-21%20at%2011.48.39.png?alt=media&#x26;token=bbd25e0f-76c3-4cb5-b393-3a9a6b704b7d" alt="" width="531"><figcaption></figcaption></figure>

6. Open your authenticator app on your mobile device.
7. Tap the **+** (plus) icon or the **Add a code** button.

<figure><img src="https://3217946727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwE1RBRUaBkIz2ukzWl7o%2Fuploads%2FGD6TnvLXsaWZyMk7OoEP%2FGoogle%20Authenticator.png?alt=media&#x26;token=dbd84b51-c20f-4aba-bf06-1b714b709192" alt="" width="563"><figcaption></figcaption></figure>

8. Select **Scan a QR code**.

* *Note: If prompted, allow the app permission to access your mobile camera.*

9. Point your phone’s camera at the QR code displayed on your computer screen.
10. Once scanned, your mobile app will display a frequently changing **6-digit code**.
11. Enter this 6-digit code into the **"Enter Verification Code"** field on the isDown setup screen. (Step 2)
12. Click **Verify and Enable 2FA**.
13. Once 2FA is enabled, you will be presented with 12 single-use recovery codes.
    * Download or copy these codes immediately.
    * Store them in a secure place (like a password manager).
    * If you lose access to your phone, these codes are the only way to log in.

{% hint style="info" %}
Once enabled, you will be required to provide a code from your mobile app every time you log in.&#x20;

Ensure you do not delete the account from your authenticator app, as this could result in you being locked out of your isDown account.
{% endhint %}

If you have any questions or need help, please get in touch with us via in-app chat or email us at **<support@isdown.app>**.