How to setup Two-Factor Authentication (2FA)

Two-factor authentication (2FA) adds an extra layer of security to your account. In addition to your password, you will need a 6-digit code generated by a mobile app to log in.

Prerequisites

Before you begin, download and install an authenticator app on your mobile device, for example:

• Google Authenticator

• Authy

• Microsoft Authenticator

• 1Password

Setup

1. Log in to your isDown account.

2. Click on Settings in the left-hand sidebar.

1. Under the User Settings section, select Two-Factor Authentication.

2. Click the blue Set up two-factor authentication button.

1. A modal will appear on your screen showing a QR Code.

1. Open your authenticator app on your mobile device.

2. Tap the + (plus) icon or the Add a code button.

1. Select Scan a QR code.

• Note: If prompted, allow the app permission to access your mobile camera.

1. Point your phone’s camera at the QR code displayed on your computer screen.

2. Once scanned, your mobile app will display a frequently changing 6-digit code.

3. Enter this 6-digit code into the "Enter Verification Code" field on the isDown setup screen. (Step 2)

4. Click Verify and Enable 2FA.

5. Once 2FA is enabled, you will be presented with 12 single-use recovery codes.

   • Download or copy these codes immediately.

   • Store them in a secure place (like a password manager).

   • If you lose access to your phone, these codes are the only way to log in.

Once enabled, you will be required to provide a code from your mobile app every time you log in.

Ensure you do not delete the account from your authenticator app, as this could result in you being locked out of your isDown account.

If you have any questions or need help, please get in touch with us via in-app chat or email us at [email protected].