How to Update an Incident

Use incident updates to share new findings, mitigation steps, or final resolution—all without creating a separate incident.

Steps to Update an Incident:

1. Open Incidents in the sidebar and click the incident you want to update ("Edit" button)

2. Click ➕ Add Update or Mark as Resolved in the incident timeline.

1. Resolution Stage – pick the current phase.

2. Update Description – enter a concise message (supports Markdown). Examples:

“We’ve rolled back the faulty release; monitoring recovery.”

1. (Optional) Adjust Severity if impact has changed.

2. Hit Update Incident to conclude this step.

Choose Resolved only when:

• All user impact has stopped.

• Fix is deployed and verified.

• You’re ready to close subscriber alerts.

A “resolved” update automatically sets the service status back to OK.

Need assistance? Contact us via chat or email us at [email protected].

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