> For the complete documentation index, see [llms.txt](https://help.isdown.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.isdown.app/status-page/best-practices.md).

# Best Practices

#### Define the audience first

Before creating a status page, decide:

* Is it public?
* Is it internal?
* Is it for partners?

Audience defines content and tone.

#### Public vs Private status pages

Public status pages should:

* Include only customer facing services
* Be updated during incidents
* Build trust through transparency

Private status pages can:

* Include technical detail
* Track internal incidents
* Be protected by password, IP or SSO

Do not mix internal and customer facing information.

#### One board, one status page

Each board maps to one status page.

If you need different audiences, you likely need different boards.