IsDownDeveloper Docs

How to Set Up Single Sign-On (SSO)

Enable Single Sign-On (SSO) to allow your team to securely access IsDown using your organization's identity provider (IdP). This guide will walk you through the setup process.

SSO is available only on Business and Enterprise plans.

Start by creating a SAML 2.0 application in your IdP. Choose from our step-by-step guides:

Using a different provider? Contact our support team.

Once your SSO app is created, follow these steps:

  1. Log in to your IsDown account.

  2. Go to Account Settings in the sidebar.

  3. Scroll to the SSO section and click Set up.

  1. Fill in the required fields:

  • Domain: The domain your users will log in with (e.g., for [email protected], enter yourcompany.com).

  • Identity Provider: Use the custom value set in your SSO Reply URL. We recommend using your domain with dashes (e.g., isdown.app → isdown-app). Example URL: https://isdown.app/users/auth/saml/{YOUR-DOMAIN}/callback

  • Issuer / Entity ID: Usually isdown if you followed our default setup.

  • IDP Certificate: Paste the entire certificate text (including BEGIN CERTIFICATE and END CERTIFICATE). Or, extract the value of X509Certificate from your metadata XML file.

  • IDP Sign-In URL: Find the Location value in the SingleSignOnService tag in your metadata XML.

  1. Click Save to apply your settings.

Need Help?

Reach out via the in-app chat or email us at [email protected]. Here’s our logo to upload in your SSO app settings, if needed.

Related Articles

PreviousHow can I try IsDown?NextOkta

Last updated