Setup SSO

This is a tutorial for setting up SSO in IsDown.

Follow these steps to set up SSO for your organization. Please note that SSO is only available in the Business and Enterprise plans.

First, you need to create the SSO app in your Identity Provider. Here's how to create an app in some of the most popular ones.

After creating the app, let's add it to your account. If you need any help, please don't hesitate to contact us via chat or

  1. Log in to your account;

  2. In the sidebar, click "Account Settings";

  3. In the "Account Settings" screen, you will find a section called "SSO". Click on the "Edit" button.

  4. Fill in all the fields required in the form.

    1. Domain -> you should input the domain people will use to login. E.g. you should use

    2. Identity Provider (IDP) -> It should be the value YOUR_DOMAIN that you set in the Reply URL in your SSO setup. We recommend it to be your domain instead of "." to be "-". E.g., -> isdown-app. E.g.{YOUR-DOMAIN}/callback

    3. Issuer / Entity ID -> Depends on the value you set in your setup, but if you follow our it should be "isdown"

    4. IDP Certificate -> Copy and paste all the text (SECRET) between BEGIN CERTIFICATE and END CERTIFICATE in the textarea, or if you open the metadata.xml generated, grab the value in the attribute X509Certificate.

    5. IDP Sign In URL -> In the metadata.xml file in the attribute SingleSignOnService grab the value (URL) on the Location attribute.

  5. After clicking "Save", if everything is correct, you should be able to sign in via SSO.

  6. Please reach out via our chat or if you need any help.

Here's our logo to add to your SSO applications.

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